We’re here to make shopping for your family feel simple and meaningful. Find answers to common questions about Flipp & Co, our coordinating collections, ordering, shipping, returns, and custom family collections below.
About Flipp & Co
What is Flipp & Co?
Flipp & Co is an online family clothing boutique offering thoughtfully coordinated styles for babies, children, and adults. Our collections make it easier to dress your family for everyday moments, family photos, holidays, vacations, and special occasions.
Are your collections matching?
Our collections are designed to coordinate—not perfectly match. We bring together complementary colors, textures, patterns, and styles so your family looks connected while each person can still feel comfortable and like themselves.
Do you have a physical store?
Flipp & Co is an online boutique based in Minnesota. We do not currently have a permanent storefront, but you can shop with us online anytime or visit us at select pop-up events throughout the year.
Where can I find upcoming pop-up events?
Upcoming events will be shared on our website (https://flippandco.com › pages › pop-up-events) and social media pages. Follow Flipp & Co on Instagram and Facebook for the latest announcements and event details.
Products and Sizing
What sizes do you carry?
Our available sizes vary by collection and product, however we strive to carry all sizes from baby through adults. Each product page includes the sizes currently offered, along with any available sizing information.
How do I choose the correct size?
Review the sizing information listed on the individual product page before ordering. Because sizing can vary between brands and styles, we recommend checking the product-specific details rather than relying only on the size your family member typically wears.
If you’re still unsure, contact us at flippandco@gmail.com before placing your order.
Will sold-out items be restocked?
Some items may be restocked, while others are available only in limited quantities. Restock updates will be announced on our website, through email, or on social media when available.
Are colors exactly as they appear online?
We do our best to accurately represent each product’s color. However, colors may appear slightly different depending on lighting, photography, and your screen settings.
How should I care for my items?
Care instructions vary by product. Always follow the care label attached to your garment. Additional care information may also be included on the product page.
Ordering
How do I place an order?
Add the items and sizes you would like to your cart, then follow the prompts at checkout to enter your shipping and payment information. You’ll receive an order confirmation by email after your purchase is complete.
Can family members place separate orders from the same collection?
Yes! Each person can select and purchase their own items directly from the collection. This makes coordinating extended families and larger groups easier without requiring one person to collect sizes, payments, and orders from everyone.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to request a change or cancellation, email flippandco@gmail.com immediately with your order number. We cannot guarantee that changes can be made once an order has entered processing or shipped.
What should I do if I entered the wrong shipping address?
Contact us at flippandco@gmail.com as soon as possible. If your order has not yet shipped, we’ll do our best to update the address. Once an order has shipped, we may be unable to redirect it.
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Can I purchase a gift card?
Yes! Flipp & Co gift cards are available online and can be used toward eligible purchases on our website.
Shipping and Delivery
Where do you ship?
We currently ship to anywhere in the United States.
How long will my order take to process?
Orders are typically processed within 3-5 business days. Processing time is separate from the shipping time provided by the carrier.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery location. All orders under $99.99 will be charged a flat $8.00 shipping fee. Orders over $100+ will qualify for free shipping.
For more information on shipping, you can review our full shipping policy here: https://flippandco.com › pages › shipping-policy
How can I track my order?
Once your order ships, you’ll receive a confirmation email containing tracking information. Please allow time for the carrier’s system to update after receiving your tracking number.
What happens if my package is delayed, lost, or marked as delivered?
Once a package is in the carrier’s possession, delivery delays may be outside our control. If your package is delayed or marked as delivered but cannot be located, first check around the delivery area, ask members of your household, and contact the shipping carrier.
You may also contact us at flippandco@gmail.com, and we’ll help however we can.
Returns and Exchanges
What is your return policy?
We accept eligible returns within 30 days of order receipt. Items must be unworn, unwashed, unused, and returned with their original tags attached.
Please review our full Return Policy for information about exclusions, return shipping, refunds, and how to begin a return here: https://flippandco.com › pages › return-policy
Do you offer exchanges?
To be eligible for an exchange, returns must be in original packaging, and never used (unworn, unwashed, unaltered) and with it's tags on. If you have used the item or laundered it, no refund will be given.
Are sale or final-sale items returnable?
Items marked “final sale” cannot be returned or exchanged.
What should I do if my item arrives damaged or incorrect?
Please email flippandco@gmail.com within 30 days of order receipt. Include your order number and clear photos of the item, packaging, and any damage or incorrect product so we can help resolve the issue.
Custom Family Collections
What is a Custom Family Collection?
A Custom Family Collection is a private assortment of coordinating clothing selected specifically for your family or group. Your collection can be curated around your photo location, event, preferred colors, sizes, budget, and overall vision.
What occasions are Custom Family Collections available for?
Custom collections are perfect for family and extended-family photos, maternity sessions, newborn photos, weddings, holidays, vacations, reunions, milestone celebrations, and other special occasions.
Does custom mean the clothing is made specifically for us?
Custom refers to the curation of your collection. We select coordinating pieces for your family based on your preferences and available merchandise. The individual garments are not custom-made or altered unless specifically stated.
How much does a Custom Family Collection cost?
A refundable $250 deposit is required before we begin creating your collection.
Once purchases made through your private collection reach $250, the full deposit will be refunded. If combined purchases total less than $250, the difference will be retained and the remaining portion of the deposit will be refunded.
For example, if your group places $200 in qualifying orders, $200 of your deposit will be refunded and the remaining $50 will be retained.
How will my family shop the collection?
Once your custom collection is ready, you’ll receive a private shopping page with ordering links for the selected pieces. Family members can visit the page, choose their sizes, and place their own orders from one convenient location.
Are specific products or sizes guaranteed?
We’ll do our best to find options that fit your family’s needs, but specific products, colors, and sizes are subject to availability. Items are not reserved until an order is completed unless otherwise stated.
How far in advance should I request a collection?
We recommend submitting your request at least 2 months before your photo session or event. This allows time for curation, ordering, shipping, and any necessary adjustments.
Can I request revisions to my collection?
Your service includes 1 round(s) of revisions. Additional changes or a significant change in direction may require an additional fee.
How do I request a Custom Family Collection?
Complete our Custom Family Collection request form with details about your family, occasion, location, sizes, preferred colors, budget, and deadline. We’ll review your request and contact you with the next steps. You can fill out the form here: https://flippandco.com › pages › custom-family-photo-outfit-collections
Contact Us
Still have a question?
We’d be happy to help. Email us at flippandco@gmail.com, and we’ll respond within 1-3 regular business days.